Refund policy

We want you to love what you order from us. If something isn't right, here's how returns and refunds work.

Our 30-Day Returns

You have 30 days from the day you receive your order to let us know you'd like to return it. This includes your legal right to cancel within 14 days – you don't need to give a reason.

What Can Be Returned

Items need to be unused and in the same condition you received them, in their original packaging.

We can't accept returns on:

Gift cards
Downloadable software products
Food, supplements and health or personal care items once their seal has been opened (for hygiene and safety reasons)
Anything damaged or missing parts for reasons not due to our error

We'll need a receipt or proof of purchase. Please get in touch before sending anything back – we can often sort things out without you needing to post it.

How to Return

Email us at hello@enrichd.com within 30 days of receiving your order to let us know.
Then send the goods back within 14 days of telling us, packed carefully so they don't get damaged.

How refunds work for returns:

Returning your whole order? You'll get a full refund, including the products and your original standard delivery cost.
Returning part of an order? We'll refund the returned item(s), but not the delivery cost.
If you chose Next Day delivery, we'll refund the cost of standard delivery (£3.95).
Goods damaged through lack of care before return may be charged for the reduction in value.

We'll refund you within 14 days of receiving the goods back. Refunds go to your original payment method and usually take 5–10 days to reach your bank account.

None of this affects your legal rights.

Faulty or Damaged Goods

If anything arrives faulty, damaged or not as described, please email us as soon as possible with a photo. We'll arrange a replacement or refund, including your delivery and return postage costs, in line with your legal rights.

Refund not arrived yet?

First, check your bank account again.
Then contact your card provider – there can be a delay before a refund officially shows.
Still nothing? Email us at hello@enrichd.com and we'll look into it.

Sale Items

Sale items can be returned within the 30 days too, as long as they're unused and in their original packaging.

Exchanges

We replace items if they're faulty or damaged. Email hello@enrichd.com and send the item to:
ENRICHD, Unit 9 Trent Industrial Estate, Wetmore Rd, Burton on Trent, Staffs, DE14 1QY

Gifts

If the item was marked as a gift and sent straight to you, you'll receive a gift credit for the value of the return. If it wasn't marked as a gift, or was sent to the gift giver, the refund goes to the gift giver.

Sending Your Return

Please post your return to:
ENRICHD LTD, Unit 9 Trent Industrial Estate, Wetmore Rd, Burton on Trent, Staffs, DE14 1QY

Unless the item is faulty or damaged, return postage is paid by you. Please use a tracked service such as Royal Mail Tracked – we can't guarantee we'll receive your return without tracking.

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